Carol Crowley
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Total activity12
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Last activity
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Member since
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Following0 users
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Votes3
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Activity overview
Latest activity by Carol Crowley-
Carol Crowley created a post,
Feature request: Would like the ability to download search results in My Activities
My ticket submitters would like the ability to export and download the tickets in their search results in My Activities.
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Carol Crowley created a post,
Feature Request: Do not automatically reopen tickets on customer response
Currently any response to a solved tickets causes it to reopen. Many of our customers write back with 'thank yous' or 'yes, that worked' responses. The fact that these automatically reopen ticket...
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Carol Crowley commented,
Short description of your company (Industry/what do you do?)We are a software company that produces a web based product and provides support for that product. Who are the users?The users are our cu...
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Carol Crowley created a post,
Feature request: Users would like ability to search tickets by ALL organizations
Most of my users have access to support multiple organizations in Zendesk. When looking at their activities, they are only able to look at tickets for one Organization at a time. They would like ...
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Carol Crowley created a post,
Feature request: Would like the ability to customize the search in My Activities
PlannedWe would like the ability to customize the filters when searching in Guide > "My Activities". We have custom fields, such as a custom status field to indicate if a ticket is feedback or a bug, tha...