Primož Kaluža

Stumbled upon same thing myself.
 

When you enter the “edit order” menu not only active macros are listed but all of them.

It is cluttered but in theory you can still order them, you just do not know which are active and which are not.

However, there is a second issue. If you have more than a 100 active and inactive macros in total  not all are visible as only 100 are displayed by default.
I found a workaround to display more, so you have all listed and you can edit the order.
Simply change this part in the URL to a number higher than the total amount of you macros.

Changing the “active=true" to  “active=false", however does nothing, while it probably should :)

I hope this help.

Best regards,

Primož

Some of our light agents have permission to create and edit Zendesk Guide articles.

However, when they edit an article that is in the unpublished (draft) category and try to preview their work they get the "oops… You're not authorized to access this page" error.

I believe it would only make sense to have preview feature enabled for anyone that has the ability to edit content. Perhaps it was already meant to work in this way, since the button is there.

Agree with the above, it was a really useful (basic) feature that we were using a lot.

Bring the sort by subject back!