Yeny Lei

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Latest activity by Yeny Lei
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    Yeny Lei created a post,

    CSAT How to view all the reviews in one PDF file?


    I would like to be able to see each agent + requester +ticket in one PDF with all the CSAT submitted. Is there a way to do this?

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    Yeny Lei created a post,

    How can I view who I sent the message to?

    In our company, we have to CC other people other than the requester. As an agent, I will like to be able to see if the message was sent to the person CC'ed too. Since we updated Zendesk, we cant vi...

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    Yeny Lei commented,

    Hello! I was wondering: 1- if an agent initiates the creation of a ticket to a client, will they still be asked to provide feedback? 2- if a ticket is created on behalf of a client, but there's nev...