Yeny Lei
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Total activity9
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Last activity
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Member since
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Following0 users
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Votes1
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Activity overview
Latest activity by Yeny Lei-
Yeny Lei commented,
Hello! Will these also disable notifications for tickets that I follow? Or just if I am an assignee?
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Yeny Lei created a post,
CSAT How to view all the reviews in one PDF file?
AnsweredI would like to be able to see each agent + requester +ticket in one PDF with all the CSAT submitted. Is there a way to do this?
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Yeny Lei created a post,
How can I view who I sent the message to?
In our company, we have to CC other people other than the requester. As an agent, I will like to be able to see if the message was sent to the person CC'ed too. Since we updated Zendesk, we cant vi...
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Yeny Lei commented,
Hello! I was wondering: 1- if an agent initiates the creation of a ticket to a client, will they still be asked to provide feedback? 2- if a ticket is created on behalf of a client, but there's nev...