John Polanek
-
Total activity25
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes16
-
Subscriptions5
Activity overview
Latest activity by John Polanek-
John Polanek commented,
We just recently enabled omnichannel routing on our account, which auto-assigns tickets to agents. Even with this, the agents need to constantly refresh the view to see the tickets they are assigne...
-
John Polanek commented,
I have the same question as someone above, that was not answered. I will copy what they wrote below. After the ticket is marked as closed, How do we prompt the bot again for the customer. Bas...
-
John Polanek commented,
We also use hashtags for our order numbers and whenever we use this or a customer replies with the hashtag order number, it adds a ZD ticket link that does not exist. It would be awesome to be able...
-
John Polanek commented,
This would be an amazing addition to the product. Please consider adding this.