
John Polanek
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Total activity25
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Last activity
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Member since
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Activity overview
Latest activity by John Polanek-
John Polanek commented,
We just recently enabled omnichannel routing on our account, which auto-assigns tickets to agents. Even with this, the agents need to constantly refresh the view to see the tickets they are assigne...
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John Polanek commented,
I have the same question as someone above, that was not answered. I will copy what they wrote below. After the ticket is marked as closed, How do we prompt the bot again for the customer. Bas...
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John Polanek commented,
We also use hashtags for our order numbers and whenever we use this or a customer replies with the hashtag order number, it adds a ZD ticket link that does not exist. It would be awesome to be able...
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John Polanek commented,
This would be an amazing addition to the product. Please consider adding this.