Katarina Swank
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Total activity57
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Last activity
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Votes33
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Activity overview
Latest activity by Katarina Swank-
Katarina Swank commented,
Like others have mentioned, anything textual based in PDF, DOC(X), XLS(X), PPT(X), TXT, CSV, MSG and EML.
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Katarina Swank commented,
Why is the bookmark component important to you? What is the use case where this feature is most needed? How frequently do you use it? We use bookmarks on almost every single dashboard we create,...
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Katarina Swank commented,
upvoting this as well! We have many groups on Zendesk that primary use side conversations for communication and have no way of exporting that thread.
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Katarina Swank created a post,
CCs missing on recovered Suspended tickets
We recently noticed when a ticket is recovered from the suspended tickets, the CC's don't appear in the ticket comment and only appear in the composer area. This causes confusion and archive concer...
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Katarina Swank commented,
Do we have any update on this being on a roadmap anywhere? We would also like to receive requesters OOO emails as this causes customer satisfaction issues, with spamming our customer, as well as, n...
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Katarina Swank commented,
Hi Toby, I was curious, are tables supported by this? We have many teams who try to paste in tables into the side conversation feature today, and it's not supported. Will this EAP resolve this?
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Katarina Swank created a post,
Macro: Ability to Change Text Color/Highlight Color
Feature Request Summary: It would be nice to have the ability to change text color in a macro. Description/Use Cases: Agents heavily use macros for standardize responses on a ticket. With Agent...
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Katarina Swank commented,
With agent workspace, is this possible to update text color in macros now?
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Katarina Swank commented,
Thank you so much! This definitely helps!
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Katarina Swank commented,
Is there a "select all groups" option? We have ALOT of groups and we noticed if we need to send out communication to all the groups, we have to select each one individually. It would be nice to be ...