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Matt Russell

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Latest activity by Matt Russell
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    Matt Russell created a post,

    Ability to reconfigure template for merge ticket comments

    Feature Request Summary:  [Zendesk Support Admins should have the ability to reconfigure the default comments that are offered up during a ticket merge workflow] Description/Use Cases:  Our busin...

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    Matt Russell commented,

    Is there a way to customize the default message comments that are populated when initiating a merge?  I would like to be able to edit what I send in both the ticket I close and the one that I merge...