Matt Russell
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Last activity
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Activity overview
Latest activity by Matt Russell-
Matt Russell created a post,
Show full Macro details in Audit Activity (currently they are truncated)
Situation:We are looking for the history of what a macro used to saw in the description/body box as it was changed by an employee previously. We want to bring back the data we had in that box befo...
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Matt Russell commented,
Scenario: I often ended up copied in on a Zendesk ticket, I then receive loads of emails which I don't really want. Case: I would like to be able to click a button in the email to remove me from be...
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Matt Russell created a post,
Ability to reconfigure template for merge ticket comments
Feature Request Summary: [Zendesk Support Admins should have the ability to reconfigure the default comments that are offered up during a ticket merge workflow] Description/Use Cases: Our busin...
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Matt Russell commented,
Is there a way to customize the default message comments that are populated when initiating a merge? I would like to be able to edit what I send in both the ticket I close and the one that I merge...