Recent searches
No recent searches
Matt Russell
Joined Jul 13, 2022
·
Last activity Dec 17, 2024
Customer Service Delivery Manager @ Serko, Ltd.
Following
0
Followers
0
Total activity
66
Votes
21
Subscriptions
25
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Matt Russell
Matt Russell commented,
Looks better now, thank you Chaitali Pathak
View comment · Posted Dec 13, 2024 · Matt Russell
0
Followers
0
Votes
0
Comments
Matt Russell commented,
I too am still getting the “You need permission This form can only be viewed by users in the owner's organization” message in Google.
Tried logged into ZD Supoort and private/incognito window.
View comment · Posted Dec 12, 2024 · Matt Russell
0
Followers
0
Votes
0
Comments
Matt Russell commented,
View comment · Posted Nov 20, 2024 · Matt Russell
0
Followers
0
Votes
0
Comments
Matt Russell commented,
Tatiana you may close this ticket. I still see that it appears as “Awaiting your reply” from my view but there is no reason I can see why this still needs to be active.
Thank you,
-Matt Russell
Customer Service Delivery Manager
View comment · Posted Nov 19, 2024 · Matt Russell
0
Followers
0
Votes
0
Comments
Matt Russell commented,
What Hetal Shah said! +1
View comment · Posted Nov 19, 2024 · Matt Russell
0
Followers
0
Votes
0
Comments
Matt Russell commented,
Hi Lisa Kelly FYI, in the first paragraph I noticed the “web messaging channels” link is broken. It’s pointing to https://support.zendesk.com/hc/en-us/articles/44088277015302
-Matt
View comment · Posted Sep 18, 2024 · Matt Russell
0
Followers
0
Votes
0
Comments
Matt Russell commented,
Hello, please mark this as closed.
Thank you,
-Matt Russell
Customer Service Delivery Manager
View comment · Posted Sep 12, 2024 · Matt Russell
0
Followers
0
Votes
0
Comments
Matt Russell commented,
OK thanks Tatiana.
This can be closed.
-Matt Russell
Customer Service Delivery Manager
View comment · Posted Sep 12, 2024 · Matt Russell
0
Followers
0
Votes
0
Comments
Matt Russell commented,
Derek Nuzum this is remarkable! Can confirm this workaround is working for us.
Thank you for sharing
View comment · Posted Sep 12, 2024 · Matt Russell
0
Followers
0
Votes
0
Comments
Matt Russell commented,
Hi Tetiana
**Update 12Sep24: After waiting ~24hrs, this appears to be working now (unless there was some other micro-outage I was not aware of). For future and for others following: do we need to wait a while for this to “kick in” after setting up the configuration as outlined below?
--------------------------------------------------------------------------------------
Orig message:
Could you help answer a query which I've seen asked by others in a few variations on this article? It is around the prevalence of the “Rephrase your search or add more details to help AI come up with a quick answer" response to questions that I would expect the AI to generate a reply for.
We have 9 brands in my instance.
All have Quick Answers enabled in Guide Admin across all 9.0
I have just ensured that all 9 active themes we are using have
- version 3 of the API, and
- {{generative_answers}} embedded within the search_results.hbs page, and published.
All articles are “visible by everyone” (that's logged in).
2 of my 9 brands are returning expected “Quick Answer” content where as the remaining 7 are constantly throwing that “Rephrase your search” response, despite article results that appear beath that (traditional search)?
Thank you,
-Matt Russell
Customer Service Delivery Manager
View comment · Edited Sep 12, 2024 · Matt Russell
0
Followers
0
Votes
0
Comments