Jane M Langschied
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Total activity44
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Last activity
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Member since
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Following0 users
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Votes10
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Activity overview
Latest activity by Jane M Langschied-
Jane M Langschied commented,
We are having issues since the list of available languages in Dynamic content are different than those available in the Help Center. Canadian English is available in the help center but not in the ...
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Jane M Langschied commented,
Would love to be able to have a link/section for agents on the home page so that they can more easily view the articles they have followed. Is there code I could add or an update coming?
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Jane M Langschied commented,
Would be helpful to have a translations count in the manage articles section: You see 3 published, but those are just translations of the default language.
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Jane M Langschied commented,
Feedback: Low-code adoption: Enhance Templates so that coding is not necessary, but optional. Could be added to the "Add" button: Template Could drafts be saved as templates and be part of List ...
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Jane M Langschied created a post,
Images Should Expand without Code Editing
We use many images. The need to edit code for each image is not a sustainable or efficient practice. (https://support.zendesk.com/hc/en-us/community/posts/4409515189914-Expanding-images-in-Help-Cen...
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Jane M Langschied created a post,
Agents to view article changes
Our agents would love the ability to click on a button in an article to view the history of changes (not who made the change), just what was added, deleted or modified.
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Jane M Langschied created a post,
Need to arrange promoted articles
Need the ability to arrange the promoted articles that display on the homepage. Would love to see this added to the Arrange articles section on the Guide Admin side.
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Jane M Langschied created a post,
Schedule articles with status
Scheduling to unpublish only puts the articles into "in progress". We need the option to choose the status such as Archive, or Needs Verification.
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Jane M Langschied created a post,
Multiple People Edit Articles
Suggestion to either: - Allow multiple people to update an article with tracking on who is where, displaying updates as they are made or - Block multiple people editing articles and provide an ale...
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Jane M Langschied commented,
Agreed. Any idea if Zendesk will be enhancing how images work? Would love to see: Ability to justify: left, center, or right Wrapping capability mentioned above Ability to click on the picture to ...