Charlie Smith
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Total activity16
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Last activity
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Activity overview
Latest activity by Charlie Smith-
Charlie Smith commented,
I'm trying this out in my sandbox but I'm having trouble getting the signature to fire. I set up a test code to check for a tag in the ticket as you used above, but it doesn't seem to work. Here's ...
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Charlie Smith commented,
Not sure how possible this is, but I'm trying to show the average of two totals. Is there a way to have this calculated and show using the KPI visualization?
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Charlie Smith created a post,
Use ticket assignee ID as a placeholder
We should have the ability to use the ticket assignee's ID as a placeholder in triggers. The only one that we can use is the current user's ID, and that is not always the data that is needed.
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Charlie Smith commented,
I'm trying to do this in my query, but not having any luck. The field I am using is a drop down, so I'm not sure if I should be using something else aside from NULL.
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Charlie Smith commented,
Looking into it a bit more, I'm still only seeing the reports show ticket updates, and not specifically the date when the custom field is updated.
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Charlie Smith commented,
Thanks @..., this is starting to give me more accurate data but I'm still finding tickets missing from my query on the dashboard. I have a time filter on my dashboard, and it's filtered to 'Support...
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Charlie Smith commented,
Thanks @...! That helped on my report, but I'm still having some issues with my dashboard itself. I want the dashboard to display tickets that were updated when the specific custom field was update...
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Charlie Smith created a post,
How do I report on a field value update?
I am trying to set up a report that would show us all tickets where a custom field was updated (and was previously empty). I tried using the 'Changes - new value' but the values are 1, 5, and 10, a...
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Charlie Smith commented,
We've had a recent issue where slack channels are not showing up when an agent clicks into side conversations. Previously, all the channels would show in a drop down but now agents have to manually...