Andy Vayo

Very cool!

Can access to the features be limited by agents role levels?

Also, any plans for the summaries to be exportable or otherwise incorporated in Explore? For example, when digging into a major ticket driver in Explore, could I add something like "AI Summary" alongside the "Ticket ID, Ticket Subject, Assignee" fields? 

The latter would be a huge time saver in pulling insights from tickets. (Even better, in future I'd love to see the ability to select a group of tickets and ask the AI to summarize common themes, but I'll wait my turn for that one...)