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Phil Kneller's Avatar

Phil Kneller

Joined Jul 26, 2022

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Last activity Jul 26, 2022

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ACTIVITY OVERVIEW

Latest activity by Phil Kneller

Phil Kneller commented,

CommentTicket management

Hi,

Our agents are having an issue when it comes to dragging and dropping attachments on to tickets.

If they have multiple tickets open, and they are working on the first ticket in the queue, dragging a file into this ticket does not work. Instead it will be attached the the next email in the queue.

No changes have been made and I can't see any settings that would have been enabled to make this happen.

Thanks.

View comment · Posted Jul 26, 2022 · Phil Kneller

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