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Richard Adams
Joined Oct 28, 2021
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Last activity Sep 12, 2024
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Latest activity by Richard Adams
Richard Adams commented,
If it's useful to anyone, members of my team use this chrome extension to make Zendesk work in dark mode and it seems to do a good job. It would be nice to get an official update though.
https://chromewebstore.google.com/detail/dark-reader/eimadpbcbfnmbkopoojfekhnkhdbieeh?pli=1
View comment · Posted Sep 12, 2024 · Richard Adams
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Richard Adams commented,
Abbe Cohen Hi Abbe, is there an update on when dark mode is going to be available?
View comment · Posted Aug 12, 2024 · Richard Adams
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Richard Adams commented,
The silence from Zendesk here on this issue of auto mapping unverified users is deafening.
View comment · Posted Sep 29, 2023 · Richard Adams
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Richard Adams commented,
I have a custom field in tickets where we record the Jira Ticket ID. Is it possible to adapt this report (or create a new one) to show me how many Zendesk tickets I have linked to each Jira Ticket ID?
We want this to help us quickly identify and prioritize the bugs our developers should be most focused on.
View comment · Posted Nov 15, 2022 · Richard Adams
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Richard Adams commented,
Hi Louis,
Thanks for the reply. How would you use a trigger to update a ticket in this way? Do you have a screenshot showing the Criteria and Actions that would be used?
Thanks,
Rich.
View comment · Edited Oct 29, 2021 · Richard Adams
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Richard Adams created a post,
Can you display organisation fields in a ticket, or is the assumption the agent will just look at these details via the org the requester is linked to?
I used Zendesk a few years ago in a different company and am sure we had custom org fields showing in tickets (and ticket views).
Posted Oct 28, 2021 · Richard Adams
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