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Richard Adams

Joined Oct 28, 2021

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Last activity Sep 12, 2024

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Latest activity by Richard Adams

Richard Adams commented,

Community comment Feedback - Ticketing system (Support)

If it's useful to anyone, members of my team use this chrome extension to make Zendesk work in dark mode and it seems to do a good job. It would be nice to get an official update though.

https://chromewebstore.google.com/detail/dark-reader/eimadpbcbfnmbkopoojfekhnkhdbieeh?pli=1 

View comment · Posted Sep 12, 2024 · Richard Adams

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Richard Adams commented,

Community comment Feedback - Ticketing system (Support)

Abbe Cohen  Hi Abbe, is there an update on when dark mode is going to be available?

View comment · Posted Aug 12, 2024 · Richard Adams

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Richard Adams commented,

CommentUsers, groups, and organizations

The silence from Zendesk here on this issue of auto mapping unverified users is deafening.

View comment · Posted Sep 29, 2023 · Richard Adams

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Richard Adams commented,

CommentExplore recipes

I have a custom field in tickets where we record the Jira Ticket ID. Is it possible to adapt this report (or create a new one) to show me how many Zendesk tickets I have linked to each Jira Ticket ID?

We want this to help us quickly identify and prioritize the bugs our developers should be most focused on.

View comment · Posted Nov 15, 2022 · Richard Adams

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Richard Adams commented,

Community comment Q&A - Tickets and email

Hi Louis, 

Thanks for the reply. How would you use a trigger to update a ticket in this way? Do you have a screenshot showing the Criteria and Actions that would be used?

Thanks,

Rich.

View comment · Edited Oct 29, 2021 · Richard Adams

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Richard Adams created a post,

Post Q&A - Tickets and email

Can you display organisation fields in a ticket, or is the assumption the agent will just look at these details via the org the requester is linked to?

I used Zendesk a few years ago in a different company and am sure we had custom org fields showing in tickets (and ticket views).

Posted Oct 28, 2021 · Richard Adams

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