Richard Adams
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Activity overview
Latest activity by Richard Adams-
Richard Adams commented,
The silence from Zendesk here on this issue of auto mapping unverified users is deafening.
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Richard Adams commented,
I have a custom field in tickets where we record the Jira Ticket ID. Is it possible to adapt this report (or create a new one) to show me how many Zendesk tickets I have linked to each Jira Ticket ...
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Richard Adams commented,
Hi Louis, Thanks for the reply. How would you use a trigger to update a ticket in this way? Do you have a screenshot showing the Criteria and Actions that would be used? Thanks, Rich.
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Richard Adams created a post,
Display organisation fields in tickets?
Can you display organisation fields in a ticket, or is the assumption the agent will just look at these details via the org the requester is linked to? I used Zendesk a few years ago in a different...