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Lars Prakken

Joined Mar 08, 2022

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Last activity Jul 13, 2023

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Latest activity by Lars Prakken

Lars Prakken commented,

Community comment Q&A - Chat, messaging, and widgets

We are experiencing issues with this feature.   Sometimes we _are_ able to redact whatsapp tickets, but sometimes we are not.   This is independent of ticket status (open / pending / solved / closed) , it either works or it does not.

 

 

View comment · Edited Jul 13, 2023 · Lars Prakken

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Lars Prakken commented,

Community comment Feedback - Ticketing system (Support)

+1

View comment · Posted Feb 01, 2023 · Lars Prakken

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Lars Prakken commented,

Community comment Feedback - Ticketing system (Support)

+1 for this.  We get quite a lot of complaints from our agents since this update.

View comment · Posted Mar 08, 2022 · Lars Prakken

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