Lars Prakken

1. Community
2. Zendesk Suite Q&A
3. Delete attachments in WhatsApp tickets

We are experiencing issues with this feature.   Sometimes we _are_ able to redact whatsapp tickets, but sometimes we are not.   This is independent of ticket status (open / pending / solved / close...

• View comment
• Lars Prakken
• Edited July 13, 2023 07:33
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

+1

• View comment
• Lars Prakken
• Created February 01, 2023 13:09
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

+1 for this.  We get quite a lot of complaints from our agents since this update.

• View comment
• Lars Prakken
• Created March 08, 2022 09:24
• 7 votes