Avatar

Audrey Beukenkamp

  • Total activity
    14
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    7
  • Subscriptions
    4

Activity overview

Latest activity by Audrey Beukenkamp
  • Avatar

    Audrey Beukenkamp commented,

    1. Community
    2. Zendesk Suite Q&A
    3. wait music

    Thank you for this post.  I had the same question and wish there were a feature to have a few music options within the default for Zendesk.  That would be a welcome addition and I wanted to share t...

    • View comment
    • Audrey Beukenkamp
    • Created
    • 0 votes
  • Avatar

    Audrey Beukenkamp commented,

    1. Community
    2. Feedback - Reporting and analytics (Explore)
    3. New Metric - Agent's Status Activity

    This would be such a helpful attribute.  We currently have no way to reference available/ready; away; and offline modes per agent, historically, to maintain accountability.   

    • View comment
    • Audrey Beukenkamp
    • Created
    • 0 votes
  • Avatar

    Audrey Beukenkamp created a post,

    Access to Phone Numbers that Abandon in IVR

    Answered
    1. Community
    2. Feedback - Voice (Talk)

    While we received tickets for abandoned calls in Queue.  Our abandoned rate in IVR is significant.  It would be useful to have a ticket created for all abandoned calls: IVR, Queue, Hold, VM with re...

    • Audrey Beukenkamp
    • Created
    • 3 followers
    • 2 comments
    • 0 votes