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Audrey Beukenkamp

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Activity overview

Latest activity by Audrey Beukenkamp
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    Audrey Beukenkamp commented,

    1. Community
    2. Feedback - Voice (Talk)
    3. Talk Team Leader Role

    +1 from our business too.  My need is that I need Admin rights, but also to listen to live calls.  Why would an Admin (who is a higher level of access) not have the ability to listen to live calls ...

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    • Audrey Beukenkamp
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    • 2 votes
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    Audrey Beukenkamp commented,

    1. Community
    2. Zendesk Suite Q&A
    3. wait music

    Thank you for this post.  I had the same question and wish there were a feature to have a few music options within the default for Zendesk.  That would be a welcome addition and I wanted to share t...

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    Audrey Beukenkamp commented,

    1. Community
    2. Feedback - Reporting and analytics (Explore)
    3. New Metric - Agent's Status Activity

    This would be such a helpful attribute.  We currently have no way to reference available/ready; away; and offline modes per agent, historically, to maintain accountability.   

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    Audrey Beukenkamp created a post,

    Access to Phone Numbers that Abandon in IVR

    Answered
    1. Community
    2. Feedback - Voice (Talk)

    While we received tickets for abandoned calls in Queue.  Our abandoned rate in IVR is significant.  It would be useful to have a ticket created for all abandoned calls: IVR, Queue, Hold, VM with re...

    • Audrey Beukenkamp
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    • 2 followers
    • 2 comments
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