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Audrey Beukenkamp

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Latest activity by Audrey Beukenkamp
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    Audrey Beukenkamp commented,

    +1 from our business too.  My need is that I need Admin rights, but also to listen to live calls.  Why would an Admin (who is a higher level of access) not have the ability to listen to live calls ...

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    Audrey Beukenkamp commented,

    Thank you for this post.  I had the same question and wish there were a feature to have a few music options within the default for Zendesk.  That would be a welcome addition and I wanted to share t...

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    Audrey Beukenkamp commented,

    This would be such a helpful attribute.  We currently have no way to reference available/ready; away; and offline modes per agent, historically, to maintain accountability.   

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    Audrey Beukenkamp created a post,

    Access to Phone Numbers that Abandon in IVR

    Answered

    While we received tickets for abandoned calls in Queue.  Our abandoned rate in IVR is significant.  It would be useful to have a ticket created for all abandoned calls: IVR, Queue, Hold, VM with re...