Audrey Beukenkamp

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Latest activity by Audrey Beukenkamp
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    Audrey Beukenkamp commented,

    Thank you for this post.  I had the same question and wish there were a feature to have a few music options within the default for Zendesk.  That would be a welcome addition and I wanted to share t...

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    Audrey Beukenkamp commented,

    This would be such a helpful attribute.  We currently have no way to reference available/ready; away; and offline modes per agent, historically, to maintain accountability.   

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    Audrey Beukenkamp created a post,

    Access to Phone Numbers that Abandon in IVR


    While we received tickets for abandoned calls in Queue.  Our abandoned rate in IVR is significant.  It would be useful to have a ticket created for all abandoned calls: IVR, Queue, Hold, VM with re...