
Audrey Beukenkamp
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Total activity14
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Last activity
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Activity overview
Latest activity by Audrey Beukenkamp-
Audrey Beukenkamp commented,
Thank you for this post. I had the same question and wish there were a feature to have a few music options within the default for Zendesk. That would be a welcome addition and I wanted to share t...
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Audrey Beukenkamp commented,
This would be such a helpful attribute. We currently have no way to reference available/ready; away; and offline modes per agent, historically, to maintain accountability.
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Audrey Beukenkamp created a post,
Access to Phone Numbers that Abandon in IVR
AnsweredWhile we received tickets for abandoned calls in Queue. Our abandoned rate in IVR is significant. It would be useful to have a ticket created for all abandoned calls: IVR, Queue, Hold, VM with re...