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Michael Lorch

Joined Feb 03, 2022

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Last activity Jan 09, 2025

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ACTIVITY OVERVIEW

Latest activity by Michael Lorch

Michael Lorch commented,

CommentEnd-user guide for Help Center

Why is this feature only available for logged in users? This makes it hard and the login process for ZD Guide isn't exactly the best…smh

Requiring users to be signed in basically makes this a useless feature for us and for many other companies (judging by the comments). Any plans to enable this for non-signed in users?

 

 

View comment · Edited Aug 21, 2024 · Michael Lorch

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Michael Lorch commented,

Community comment Feedback - Help Center (Guide)

This still has been waiting for 10 years!?!?!? THIS NEEDS TO HAPPEN! Please Zendesk! Any status on the updates?

View comment · Posted Feb 03, 2023 · Michael Lorch

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Michael Lorch commented,

CommentWorking with articles in the knowledge base

Andrea Rodriguez (CD Baby) I feel for you on this one. Our help center supports 15 LANGUAGES!!!! This is not really manageable to maintain tbh. Hopefully an update will come soon.

View comment · Posted Dec 09, 2022 · Michael Lorch

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Michael Lorch commented,

CommentSelf-service best practices and recipes

James Rodewig Thank you for this great post! I just have one question, in this process, do we need to manually add the help article URL for every single article we want to get feedback on or will doing this allow every article that gets a downvote have a feedback option?

CC Andriy Ivakhov

View comment · Posted Oct 27, 2022 · Michael Lorch

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Michael Lorch commented,

Community comment Q&A - Help center and community

This would be a great feature to have included without having to work on the code, etc..

View comment · Posted Oct 18, 2022 · Michael Lorch

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Michael Lorch commented,

Community comment Q&A - Help center and community

Totally agree...please include this.

View comment · Posted Oct 18, 2022 · Michael Lorch

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Michael Lorch commented,

Community comment Q&A - Help center and community

Pulkit Pandey Thanks for getting back to me on this! May you provide further information? I just want the information at the bottom of an article to display the total number of helpful votes, not the total number of helpful votes out of all votes. 

 

Currently, it says something like '10 out of 17 users found this helpful'. I'd want it to say '10 users found this article helpful'. Can we do this?

Thanks again for your time.

View comment · Posted Jul 28, 2022 · Michael Lorch

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Michael Lorch commented,

Community comment Feedback - Help Center (Guide)

This is badly needed. With our company supporting 14 languages, we are in the dark on this...

View comment · Posted Jul 28, 2022 · Michael Lorch

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Michael Lorch commented,

Community comment Q&A - Help center and community

Greg Katechis Hello! I was hoping to do the same thing. However, on home_page.hbs I don't see an h2 in the code. I see an h3 with 'promoted_articles' listed. I've been experimenting to see how to change this to 'Frequently Asked Questions' but nothing seems to work. Do you have any insight on this to help?

View comment · Posted Jun 16, 2022 · Michael Lorch

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Michael Lorch created a post,

Post Q&A - Help center and community

Hello everyone,

We are curious to sample only displaying the helpful vote totals on customer facing articles. We want to see if hiding downvotes gets rid of any negative bias or tendency to join a trend of downvotes, etc..

Is there a way we can do this? All your advice and highly cherished!

Posted Apr 07, 2022 · Michael Lorch

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