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Phil Andrews

Joined Oct 16, 2021

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Last activity May 23, 2022

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ACTIVITY OVERVIEW

Latest activity by Phil Andrews

Phil Andrews commented,

CommentZendesk messaging

Hi there ๐Ÿ‘‹  Is there any further update on timeframe for end user attachments for Android Messenger SDK? 

View comment ยท Posted Nov 15, 2021 ยท Phil Andrews

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Phil Andrews commented,

CommentZendesk messaging

Amazing! Thanks so much for the response @... ๐ŸŽ‰

View comment ยท Posted Oct 11, 2021 ยท Phil Andrews

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Phil Andrews commented,

CommentZendesk messaging

Great to see end user attachments on the web widget!

Will attachments for end users be coming to the Mobile SDK too? 

View comment ยท Posted Oct 10, 2021 ยท Phil Andrews

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Phil Andrews created a post,

Post Feedback - Chat and Messaging (Chat)

Hello Zendesk Community ๐Ÿ‘‹

Given that Zendesk Messenger sits in the Agent Workspace view, and shortcuts for Zendesk Messenger are created in "Zendesk Chat" but are used in the Agent Workspace - are there any plans to allow agents to use chat shortcuts in email replies in the Agent Workspace?

This would be super helpful, as email and Messenger replies are sent/typed in the same box in Agent Workspace but you can only use chat shortcuts in a Messenger reply. Sometimes you don't always want a full macro just a quick shortcut in an email reply.

Better yet, is there already a way to do this? I.e. Marketplace apps

Posted Oct 07, 2021 ยท Phil Andrews

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Phil Andrews commented,

CommentMeasuring success

Hi there ๐Ÿ‘‹

We're currently on Explore Lite - on the Satisfaction tab in Explore there seems no way to drill down to find out which individual tickets have been rated or see comments left by users.

Not sure if I'm looking in the wrong place, or we need to upgrade Explore to see this?

Thank you

View comment ยท Posted Sep 27, 2021 ยท Phil Andrews

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Phil Andrews commented,

CommentZendesk messaging

Hi there ๐Ÿ‘‹

Is there a timeframe for customers to be able to add attachments in Zendesk Messaging?

Even in the screenshots on this page there is an attachment icon in next to the chat - this seems a bit confusing/misleading if customers can't attach items in Messenger? 

Thank you

View comment ยท Posted Sep 04, 2021 ยท Phil Andrews

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Phil Andrews commented,

Community comment Feedback - Apps and integrations (Platform)

Hi ๐Ÿ‘‹

Feature request: The ability to have an email address automatically select based on a particular macro would be really handy for agents that are part of multiple groups that create outbound emails from macros.

Thanks!

View comment ยท Posted Sep 04, 2021 ยท Phil Andrews

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