Phil Andrews
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Total activity32
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Last activity
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Activity overview
Latest activity by Phil Andrews-
Phil Andrews commented,
"If you want to keep this functionality and are not using a greeting message, you can guide end users to navigate to the start by typing in a key phrase." I am using a greeting message - how do I g...
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Phil Andrews commented,
Hi there 👋 Is there any further update on timeframe for end user attachments for Android Messenger SDK?
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Phil Andrews commented,
Amazing! Thanks so much for the response @... 🎉
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Phil Andrews commented,
Great to see end user attachments on the web widget! Will attachments for end users be coming to the Mobile SDK too?
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Phil Andrews created a post,
Zendesk Messenger/Support chat shortcuts
AnsweredHello Zendesk Community 👋 Given that Zendesk Messenger sits in the Agent Workspace view, and shortcuts for Zendesk Messenger are created in "Zendesk Chat" but are used in the Agent Workspace - are ...
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Phil Andrews commented,
Hi there 👋 We're currently on Explore Lite - on the Satisfaction tab in Explore there seems no way to drill down to find out which individual tickets have been rated or see comments left by users. ...
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Phil Andrews commented,
Hi there 👋 Is there a timeframe for customers to be able to add attachments in Zendesk Messaging? Even in the screenshots on this page there is an attachment icon in next to the chat - this seems a...
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Phil Andrews commented,
Hi 👋 Feature request: The ability to have an email address automatically select based on a particular macro would be really handy for agents that are part of multiple groups that create outbound em...