Ramona F

1. Messaging
2. Getting started with messaging
3. Migrating from live chat to messaging

Hi! It is not at all clear to me if something needs to be changed in the frontend/website/apps where we display the chat widget for clients or if the changes are made only in the zendesk interface ...

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• Ramona F
• Created November 09, 2023 12:37
• 0 votes

1. Support
2. ...
3. Ticket management
4. Multibrand known issues

Hi!  Can someone from zendesk can confirm if this bug was solved? Zopim channel branding - Tickets created through Zopim are not currently aware of Zendesk brand. Again, we intend to correct that...

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• Ramona F
• Created January 19, 2022 15:37
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Chat Concurrency : Explore reporting is an incomplete replacement for Insights

Hi Dawn! Any update regarding this topic? When we will be able to see the MIN/MAX/AVG chat concurrency per agent, per hour, along with other agent level attributes. Thank you!

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• Ramona F
• Created September 29, 2021 10:05
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Welcome Emails

Hi Dave! For a company where more than 95% of users are created via chat or incoming emails, these notification are a huge annoyance to us and to our customers. I really hope you will find a soluti...

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• Ramona F
• Created September 14, 2021 15:37
• 0 votes