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LockitNetwork Support 1

Joined Jan 13, 2022

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Last activity Jan 14, 2022

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ACTIVITY OVERVIEW

Latest activity by LockitNetwork Support 1

LockitNetwork Support 1 commented,

Community comment Q&A - Tickets and email

Thank you, Sidney! That is the feature I am looking for. I upvoted that post.

View comment · Posted Jan 14, 2022 · LockitNetwork Support 1

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LockitNetwork Support 1 commented,

Community comment Feedback - Ticketing system (Support)

We need this useful feature as well.

View comment · Posted Jan 14, 2022 · LockitNetwork Support 1

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LockitNetwork Support 1 created a post,

Post Q&A - Tickets and email

Zendesk support suggested to post this feature request here.

There is an option in each ticket merge to inform requesters and people in CC about the merge of the ticket. There is the option 'Requesters and people in CC can see this comment' for both tickets. This option is enabled by default (see the blue check marks in the attached screenshot). Is there any way to NOT have this option enabled by default? In our case we need to manually deselect this option each time a ticket merge is necessary.

Posted Jan 13, 2022 · LockitNetwork Support 1

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