Garegin Asatryan
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Votes on activity by Garegin Asatryan-
Messaging Bot Feature Request - Reusable Modules and flows
It would be helpful to have the ability to reuse modules from one flow into another, without duplicating it. Meaning if there are two different ways a user can reach a point, in that case, do not h...
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Messaging Bot Feature Request - Content Managment Export/Import
Having the ability to export the content which the chatbot sends will help Quality control teams to review it and make sure that there are no issues with the messaging of the chatbot. Morevoer, th...
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Messaging Bot Feature Request - Lack of conditional logic
Implementing a conditional logic on the messaging bot will allow to have sophisticated flows that assist users and provide answers more accurately. Moreover, having conditions for variables will al...
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Messaging Bot Feature Request - KPIs on individual answers and overall reporting
It would be helpful to have a reporting system for messaging bot. Individual KPI's and KPI groups will assist to gather quick data on how flows work.Also, having a reporting system of the performan...
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Messaging bot exporting
Hi,From the needs of our team we'd like to have the option to export the messages the bot sends from Messaging, it will be used to have a clear brand conversation, for quality and localisation purp...
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Have [options] in macros for agent workspace live chat agents.
Previously in live chat agents could send shortcuts that had options in them; after switching to Agent Workspace, it's not available anymore. I want to open a feature request to bring that option b...
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Ticket Merging Experience in Agent Workspace
The merging experience is awful in the Agent Workspace, as our agents need to go back and forth to get the users email and then use it in the apps section to merge it. Moreover, the last comment be...
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Feature to Copy Previews of Macros as an HTML text
CompletedHi, We'd like to be able to copy macros and keep the HTML aspect of it. Meaning, being able to paste hyperlinked texts as well as keeping the text color without giving it a gray background. This w...
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Feature Request to Redact Merged Internal Notes
Hi, We'd like to have a feature to redact merged ticket internal notes since there is no option to redact, delete or change them and it can cause a GDPR and/or a data privacy issue.Please consider ...
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Agent Workspace: Macro Apply Button Placement
Hi!We want to open a feature request to change the apply macros button to the middle instead of the corner of the page. As it used to be before Agent Workspace Migration. Thanks!Garegin