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antonio.lozano
Joined Jan 27, 2022
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Last activity Jul 13, 2022
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Latest activity by antonio.lozano
antonio.lozano commented,
+1 . This would be very helpful.
View comment · Posted Jun 24, 2022 · antonio.lozano
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antonio.lozano commented,
Hi everybody,
Anyway workaround in order to assign tags to a free text custom field ?
Our field would be something like : Customer Name. It would be great to be able to automatically assign a tag as : customer_name_XXXXXX
Best
View comment · Posted Mar 31, 2022 · antonio.lozano
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antonio.lozano commented,
Hi team ,
I am forwarding emails from a Gmail Account to Zendesk Support . Those emails include an attachment when forwarded, however some attachments are lost in my Zendesk Support tickets . Any idea why ?
Thanks
View comment · Posted Feb 11, 2022 · antonio.lozano
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antonio.lozano commented,
Hi Team ,
My company will be doing an Import via API for the users in our own software platform. Those users will be automatically asigned to an organization by default ( Users from Our platform)
However , we have final users contacting which are not in our platform , we would like to automatically asign thoses to an Organization by default ( Users from Outside )
Could you please advise ?
I thought about using triggers put i see Organization is not in the Actions menu.
Thnaks a lot
View comment · Posted Feb 11, 2022 · antonio.lozano
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antonio.lozano commented,
Hi Team ,
Our Organization needs to set different user permissions in Guide for :
- Forms ( It will only be available for employees)
- Knowledge base ( it will be available for external customers + employees.
Any advice on how to set this configuration please?
Thanks very much
View comment · Posted Feb 09, 2022 · antonio.lozano
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antonio.lozano commented,
Hi Team ,
Our Organization needs to set different user permissions in Guide for :
- Forms ( It will only be available for employees)
- Knowledge base ( it will be available for external customers + employees )
Any advice on how to set this configuration please?
Thanks very much
View comment · Posted Feb 09, 2022 · antonio.lozano
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antonio.lozano commented,
Hello ,
Is it posible to create Dynamic Forms? Meaning the form fields will recalculate based in the option the client selects in a given field. Best
View comment · Posted Jan 27, 2022 · antonio.lozano
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