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antonio.lozano

Joined Jan 27, 2022

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Last activity Jul 13, 2022

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ACTIVITY OVERVIEW

Latest activity by antonio.lozano

antonio.lozano commented,

Community comment Feedback - Ticketing system (Support)

+1 . This would be very helpful.

View comment · Posted Jun 24, 2022 · antonio.lozano

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antonio.lozano commented,

CommentTicket customization

Hi everybody, 

Anyway workaround in order to assign tags to a free text custom field ? 

Our field would be something like :  Customer Name. It would be great to be able to automatically assign a tag as : customer_name_XXXXXX

 

Best 

View comment · Posted Mar 31, 2022 · antonio.lozano

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antonio.lozano commented,

CommentManaging your email

Hi team , 

I am forwarding emails from a Gmail Account to Zendesk Support . Those emails include an attachment when forwarded, however some attachments are lost in my Zendesk Support tickets  . Any idea why ? 

Thanks

View comment · Posted Feb 11, 2022 · antonio.lozano

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antonio.lozano commented,

CommentEnd users and organizations

Hi Team , 

My company  will be doing an Import via API for the users in our own software platform. Those users will be automatically asigned to an organization by default ( Users from Our platform)

However , we have final users contacting which are not in our platform ,  we would like to automatically asign thoses to an Organization by default ( Users from Outside ) 

Could you please advise ? 

I thought about  using triggers put i see Organization is not in the Actions menu. 

Thnaks a lot

View comment · Posted Feb 11, 2022 · antonio.lozano

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antonio.lozano commented,

CommentSetting Guide roles and permissions

Hi Team , 

Our Organization needs to set different user permissions in Guide   for :

  • Forms ( It will only be available for  employees) 
  • Knowledge base ( it will be available for external customers + employees. 

Any advice on how to set this configuration please? 

Thanks very much

View comment · Posted Feb 09, 2022 · antonio.lozano

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antonio.lozano commented,

CommentSetting Guide roles and permissions

Hi Team , 

Our Organization needs to set different user permissions in Guide   for :

  • Forms ( It will only be available for  employees) 
  • Knowledge base ( it will be available for external customers + employees ) 

Any advice on how to set this configuration please? 

Thanks very much

View comment · Posted Feb 09, 2022 · antonio.lozano

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antonio.lozano commented,

CommentTicket customization

Hello , 

 

Is it posible to create Dynamic Forms? Meaning the form fields  will recalculate  based in the option the client selects in a given field. Best 

View comment · Posted Jan 27, 2022 · antonio.lozano

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