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DigitalMan

Joined Nov 10, 2023

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Last activity Nov 11, 2023

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DigitalMan commented,

CommentBusiness rules

By re-reading the top of this Article, (Ive cut and past the key bits)  I now see User and Organisation custom fields - That also use Drop downs need the suffix of .title

(Something not needed for Tciket custom fields using drop downs)

Anton - Thank you so much for a great article - 

Ticket custom drop-down fields

Ticket custom multi-select fields

{{ticket.ticket_field_option_title_}}

{{ticket.ticket_field_}}

Note: The {{ticket.ticket_field_option_title_}} placeholder displays the title of the selected options while {{ticket.ticket_field_}} displays the tags associated with the selected options.
User custom drop-down fields {{ticket.requester.custom_fields..title}}

Organization custom drop-down fields

{{ticket.organization.custom_fields..title}}

View comment · Posted Nov 11, 2023 · DigitalMan

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DigitalMan commented,

CommentBusiness rules

I'm pulling my hair out on this one

I've created a custom field under organisations called org_support_level

Its a Drop down field

For my current testing, that field is set to the drop down value silv_test

Here's the body of my email (The code for the purposes below is  bullet pointed for ease of reading and the bold is me describing whats happening 

  • {{ticket.organization.custom_fields.org_support_level}}
  • {{ticket.organization.custom_fields.org_support_level}}
  • {{ticket.organization.custom_fields.org_support_level}}
  • {{ticket.organization.custom_fields.org_support_level}}

when the above 4 lines execute the following is output (which proves my 'placeholder' is correctly populated and I can get the text from the drop down to be out put

silv_test

silv_test

silv_test

silv_test

then I want to Test for the drop down and if it equals silv_test output the line YOUR TICKET IS SILVER SUPPORT LEVEL

  • {% if  {{ticket.organization.custom_fields.org_support_level}} =='silv_test' %}
  • Your ticket is Silver Support Level     
  • {% endif %}

Yet - absolutely nothing happens 

I have tried something similar , but used a custom Organisation field that is text (and not a drop down) and it works perfectly

 

View comment · Posted Nov 11, 2023 · DigitalMan

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