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DigitalMan
Joined Nov 10, 2023
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Last activity Nov 11, 2023
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DigitalMan commented,
By re-reading the top of this Article, (Ive cut and past the key bits) I now see User and Organisation custom fields - That also use Drop downs need the suffix of .title
(Something not needed for Tciket custom fields using drop downs)
Anton - Thank you so much for a great article -
Ticket custom drop-down fields
Ticket custom multi-select fields |
{{ticket.ticket_field_option_title_}}
{{ticket.ticket_field_}}
Note: The {{ticket.ticket_field_option_title_}} placeholder displays the title of the selected options while {{ticket.ticket_field_}} displays the tags associated with the selected options.
|
User custom drop-down fields | {{ticket.requester.custom_fields..title}} |
Organization custom drop-down fields |
{{ticket.organization.custom_fields..title}} |
View comment · Posted Nov 11, 2023 · DigitalMan
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DigitalMan commented,
I'm pulling my hair out on this one
I've created a custom field under organisations called org_support_level
Its a Drop down field
For my current testing, that field is set to the drop down value silv_test
Here's the body of my email (The code for the purposes below is bullet pointed for ease of reading and the bold is me describing whats happening
- {{ticket.organization.custom_fields.org_support_level}}
- {{ticket.organization.custom_fields.org_support_level}}
- {{ticket.organization.custom_fields.org_support_level}}
- {{ticket.organization.custom_fields.org_support_level}}
when the above 4 lines execute the following is output (which proves my 'placeholder' is correctly populated and I can get the text from the drop down to be out put
silv_test
silv_test
silv_test
silv_test
then I want to Test for the drop down and if it equals silv_test output the line YOUR TICKET IS SILVER SUPPORT LEVEL
- {% if {{ticket.organization.custom_fields.org_support_level}} =='silv_test' %}
- Your ticket is Silver Support Level
- {% endif %}
Yet - absolutely nothing happens
I have tried something similar , but used a custom Organisation field that is text (and not a drop down) and it works perfectly
View comment · Posted Nov 11, 2023 · DigitalMan
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