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Leon Wilkes

Joined Oct 29, 2021

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Last activity Feb 16, 2024

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ACTIVITY OVERVIEW

Latest activity by Leon Wilkes

Leon Wilkes commented,

Community comment Feedback - Ticketing system (Support)

This is really needed. At the moment we are using a trigger to either notify the assignee or add an internal note to the ticket, but neither means that agents will actually populate the field.

View comment · Posted Feb 16, 2024 · Leon Wilkes

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Leon Wilkes commented,

Community comment Feedback - Reporting and analytics (Explore)

Any idea when this will be available?

We have a integration (Smartling) which adds a tag to tickets using a google api to work out the end-user's language, thing is the first line of follow up tickets is hardcoded & in english, so the tickets regardless of language get a english language tag added, I need to find a way to see how many follow up tickets were actually in a language other than english.

But I can't currently find this information out with a query.

Leon

 

View comment · Posted Jan 11, 2022 · Leon Wilkes

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