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Leon Wilkes
Joined Oct 29, 2021
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Last activity Feb 16, 2024
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Latest activity by Leon Wilkes
Leon Wilkes commented,
This is really needed. At the moment we are using a trigger to either notify the assignee or add an internal note to the ticket, but neither means that agents will actually populate the field.
View comment · Posted Feb 16, 2024 · Leon Wilkes
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Leon Wilkes commented,
Any idea when this will be available?
We have a integration (Smartling) which adds a tag to tickets using a google api to work out the end-user's language, thing is the first line of follow up tickets is hardcoded & in english, so the tickets regardless of language get a english language tag added, I need to find a way to see how many follow up tickets were actually in a language other than english.
But I can't currently find this information out with a query.
Leon
View comment · Posted Jan 11, 2022 · Leon Wilkes
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