Edrolo

1. Agent guide
2. Customer management and profiles
3. Suspending a user

I would like to reinstate a user who was previously marked as a spammer. How do I do this?

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• Edrolo
• Created June 14, 2022 01:30
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

Hi there,  Any update on this feature? Something like this so if agents close their laptops or miss x number of calls in a row they are automatically made 'offline' is so important.  Has there been...

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• Edrolo
• Created November 23, 2021 22:14
• 1 vote

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on first reply time

We use ZD for 2 way ticketing and it is making calculating FRT accurately hard. Can someone help me devise a query to cover our 2 scenarios?  1: Ticket submitted by End User which we reply to (this...

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• Edrolo
• Created November 10, 2021 02:12
• 0 votes