Tammas Ryan

1. Objects and rules
2. ...
3. Business rules
4. About automations and how they work

Can I have an automation run based on a closed ticket + X amount of time, but have that automation do a thing to the Requester of the ticket rather than the closed ticket itself? Basically, I only ...

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• Tammas Ryan
• Created June 20, 2023 05:45
• 0 votes

1. Agent guide
2. Customer management and profiles
3. Suspending a user

I would like to reinstate a user who was previously marked as a spammer. How do I do this?

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• Tammas Ryan
• Created June 14, 2022 01:30
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

Hi there,  Any update on this feature? Something like this so if agents close their laptops or miss x number of calls in a row they are automatically made 'offline' is so important.  Has there been...

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• Tammas Ryan
• Created November 23, 2021 22:14
• 1 vote

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on first reply time

We use ZD for 2 way ticketing and it is making calculating FRT accurately hard. Can someone help me devise a query to cover our 2 scenarios?  1: Ticket submitted by End User which we reply to (this...

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• Tammas Ryan
• Created November 10, 2021 02:12
• 0 votes