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Katrina
Joined Oct 16, 2021
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Last activity Dec 27, 2023
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Latest activity by Katrina
Katrina created a post,
Post Q&A - Apps and integrations
Hi everyone,
Is there a way to automatically assign a new ticket to the agent who views it first?
Additionally, is there a way to report when an agent views the ticket, reassigns, or unassigns it from themselves?
If I can't stop cherry-picking, is there a way I can report it on it or create a query for it?
Thanks for the help.
Posted Jun 12, 2021 · Katrina
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