Denis Oskolkov
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Total activity33
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes14
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Activity overview
Latest activity by Denis Oskolkov-
Denis Oskolkov commented,
Sarah, thank you for your reply. To make sure we are on the same page with regard to the workaround. You are suggesting a separate paid service, to compensate for lack of feature parity between Cha...
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Denis Oskolkov commented,
I believe a feature to prevent accidental dialing would greatly enhance the user experience. Perhaps a confirmation prompt could be implemented before initiating a call when 'Call' is selected. Alt...
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Denis Oskolkov created a post,
Lack of Keyboard Support in Zendesk Talk Dialer
AnsweredHello everyone, Currently, Zendesk Talk Dialer provides keyboard support for entering the initial phone number, which is a great feature that enhances our efficiency. However, when it comes to inte...
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Denis Oskolkov commented,
Hello Zendesk and Everyone, I wholeheartedly agree with the above message. In this digital age, automation should be leveraged to handle repetitive tasks and ensure compliance with regulations such...
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Denis Oskolkov commented,
Strongly in favor of this simple automation/action being added. Enabling all staff to make internal notes after each unsuccessful outbound is inefficient and leave room for human error.
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Denis Oskolkov created a post,
Make live messaging data more accessible & flexible
AnsweredUse case: monitoring agent/messaging activity through the day. Context: We have 3 chat departments groups. We historically monitor the chat load and distribute resources if a certain department ge...
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Denis Oskolkov created a post,
Request for Real-Time Incident List Update
Currently, we rely heavily on Zendesk for our crisis/outage management, and the accuracy of incident ticket number/rate is paramount. However, we've noticed a significant hurdle in the way incident...
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Denis Oskolkov commented,
Appreciate the prompt response! I'm looking into mentioned vendors to see if they can address what we are looking for. While we of course leverage SLAs, the use case is narrower here. I'm looking...
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Denis Oskolkov created a post,
In ticket alert based on time tracker
AnsweredHi everyone, I'm looking to implement the following scenario: When a ticket is open, time tracker automatically starts. If there's no public/internal comment made within X minutes, an alert is se...
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Denis Oskolkov commented,
Same question, any chance you can give users control over follow-ups? It's been a while...