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Shivam Bhardwaj

Joined Jun 18, 2024

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Last activity Nov 14, 2024

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Latest activity by Shivam Bhardwaj

Shivam Bhardwaj commented,

CommentViews, ticket status, and ticket fields

Hello, 

I have a Similar issue, I don't want ro remove the date intentionally rather in my use case if an Agent removes or changes the set Date by mistake and updates the ticket which is in my case due date for time needs to solve the ticket, I want to to revert that date to the original one once the ticket was created understanding the agents mistake. For example if a ticket is created today my trigger is setting a due date for 30 days from today.

View comment · Edited Nov 14, 2024 · Shivam Bhardwaj

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Shivam Bhardwaj commented,

Community comment Feedback - Ticketing system (Support)

Hello, Zendesk folks.

I don't know why Zendesk is super slow to implement changes. I understand that there are things that are on the top priority, but if I say in regards to this particular change, technically it is now Sept 19, 2024, and it started on Jul 26, 2021. It's been almost 3 years and 2 months for grouping the automations just like triggers.

Hopefully we will get this soon.

 

Best regards,

Shivam

View comment · Posted Sep 19, 2024 · Shivam Bhardwaj

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