Aileen D
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Total activity50
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Last activity
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Member since
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Following0 users
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Activity overview
Latest activity by Aileen D-
Aileen D commented,
Echoing some comments above, with the deprecation of the Ticket Redaction app, will you have a solution in place for redacting text/attachments from internal comments posted as the result of a tick...
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Aileen D commented,
I've love to see this too. Is there an update here? We'd love a better way to highlight customer text in chat bot exchanges.
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Aileen D commented,
Hey folks, any update on this? Would love to see a find and replace feature for Zendesk Guide.
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Aileen D created a post,
Specify user segment as default in Visible To
I'd like it to be possible to choose a specific user segment that would be used by default for the user segment of newly created articles. By default, the system adds as a pre-selected segment "Age...
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Aileen D commented,
Hey Chris Drylie, is there any update on this? I would also like this to be improved as it's confusing and off putting.
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Aileen D commented,
Yes, I would also like this to be improved as it's confusing and off putting.
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Aileen D commented,
Would love a solve for this one as well. We have many different groups, but the Group doesn't get attributed to follow-up tickets, so we can't send follow-ups 'back' to the group it belongs to. If ...
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Aileen D commented,
Would love to see a Zendesk + YouTube integration - we'd prefer not to use a third party app.
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Aileen D commented,
Hey John! A custom field we'd love to add to the widget would be something like 'trending topics'. For example, if there's a widespread bug or outage in our product and a lot of customers report it...
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Aileen D created a post,
Change functionality of cmd + delete
Hey folks, I established with Support last week that cmd + delete (Mac) in chat and email results in the entire line being removed, even if the cursor is mid-sentence. This is expected behaviour, b...