Aileen Donegan
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Total activity44
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Last activity
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Member since
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Following0 users
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Votes9
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Activity overview
Latest activity by Aileen Donegan-
Aileen Donegan commented,
I've love to see this too. Is there an update here? We'd love a better way to highlight customer text in chat bot exchanges.
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Aileen Donegan commented,
Hey folks, any update on this? Would love to see a find and replace feature for Zendesk Guide.
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Aileen Donegan created a post,
Specify user segment as default in Visible To
I'd like it to be possible to choose a specific user segment that would be used by default for the user segment of newly created articles. By default, the system adds as a pre-selected segment "Age...
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Aileen Donegan commented,
Hey Chris Drylie, is there any update on this? I would also like this to be improved as it's confusing and off putting.
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Aileen Donegan commented,
Yes, I would also like this to be improved as it's confusing and off putting.
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Aileen Donegan commented,
Would love a solve for this one as well. We have many different groups, but the Group doesn't get attributed to follow-up tickets, so we can't send follow-ups 'back' to the group it belongs to. If ...
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Aileen Donegan commented,
Would love to see a Zendesk + YouTube integration - we'd prefer not to use a third party app.
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Aileen Donegan commented,
Hey John! A custom field we'd love to add to the widget would be something like 'trending topics'. For example, if there's a widespread bug or outage in our product and a lot of customers report it...
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Aileen Donegan created a post,
Change functionality of cmd + delete
Hey folks, I established with Support last week that cmd + delete (Mac) in chat and email results in the entire line being removed, even if the cursor is mid-sentence. This is expected behaviour, b...
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Aileen Donegan created a post,
Custom field data in Live Data dashboard in Explore
It would be great to have the ability to modify what displays in the Live Data dashboard in Explore. Specifically in the Support widget, we have some custom fields where we'd love to be able to see...