Aileen Donegan

1. Zendesk updates
2. Announcements
3. Announcing the discontinuation of select Built-By-Zendesk apps

Echoing some comments above, with the deprecation of the Ticket Redaction app, will you have a solution in place for redacting text/attachments from internal comments posted as the result of a tick...

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• Aileen Donegan
• Created July 17, 2023 10:17
• 5 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Request for Enrich text on chat bot messages, like bold,underline, highlight or the possibility of including images, hyperlinks, videos etc for all suites

I've love to see this too. Is there an update here? We'd love a better way to highlight customer text in chat bot exchanges.  

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• Aileen Donegan
• Created April 14, 2023 09:25
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Find and replace

Hey folks, any update on this? Would love to see a find and replace feature for Zendesk Guide.

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• Aileen Donegan
• Created February 21, 2023 15:15
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Replying to twitter mentions on Zendesk

Hey Chris Drylie, is there any update on this? I would also like this to be improved as it's confusing and off putting.

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• Aileen Donegan
• Created July 29, 2022 12:30
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Twitter Mention Replies

Yes, I would also like this to be improved as it's confusing and off putting.

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• Aileen Donegan
• Created July 29, 2022 12:29
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Automatically assign a follow-up ticket to the original group / assignee

Would love a solve for this one as well. We have many different groups, but the Group doesn't get attributed to follow-up tickets, so we can't send follow-ups 'back' to the group it belongs to. If ...

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• Aileen Donegan
• Created February 17, 2022 19:52
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Feedback: Zendesk & YouTube Integration Needed

Would love to see a Zendesk + YouTube integration - we'd prefer not to use a third party app.

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• Aileen Donegan
• Created February 02, 2022 15:36
• 2 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Custom field data in Live Data dashboard in Explore

Hey John! A custom field we'd love to add to the widget would be something like 'trending topics'. For example, if there's a widespread bug or outage in our product and a lot of customers report it...

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• Aileen Donegan
• Created December 10, 2021 12:46
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Command + Delete (Mac) behaviour in emails and chat

All good now, Amisha Sharma got this fixed :)

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• Aileen Donegan
• Created November 23, 2021 10:34
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Control + backspace

You are awesome Amisha Sharma - it's fixed :) Thank you!

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• Aileen Donegan
• Created November 23, 2021 10:33
• 1 vote