Aileen Donegan
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Total activity44
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Last activity
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Votes on activity by Aileen Donegan-
Feature request: Ability to bulk delete tags even from Closed tickets
Would love the ability to fully remove old tags from the system. Currently, you can only delete tags from non-Closed tickets, so it's still possible to see and search for older tags. Thanks.
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Ability to rearrange the order of tabs / chats
The newest chat goes to the front (loading from right to left), which is hard for my agents to get used to. Would like the ability to set the order of how new chats come in. Thanks
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Custom field data in Live Data dashboard in Explore
It would be great to have the ability to modify what displays in the Live Data dashboard in Explore. Specifically in the Support widget, we have some custom fields where we'd love to be able to see...
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Specify user segment as default in Visible To
I'd like it to be possible to choose a specific user segment that would be used by default for the user segment of newly created articles. By default, the system adds as a pre-selected segment "Age...
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Change functionality of cmd + delete
Hey folks, I established with Support last week that cmd + delete (Mac) in chat and email results in the entire line being removed, even if the cursor is mid-sentence. This is expected behaviour, b...
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Command + Delete (Mac) behaviour in emails and chat
CompletedHey folks! In Agent Workspace Command + Delete (Mac) deletes the entire line in email, but if it's a chat, it only deletes the last letter. Can this be fixed? Command + Delete that can work in emai...
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Customer guide clicking behaviour
AnsweredIn Chat we could tell if a customer clicked on a guide we sent, now in Agent Workspace it doesn't look like that's possible. Will this feature be available in the future?