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Florian Hendrickx's Avatar

Florian Hendrickx

Joined Oct 16, 2021

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Last activity Oct 16, 2021

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Latest activity by Florian Hendrickx

Florian Hendrickx commented,

CommentExtending Zendesk

Hi,

Can someone clarify a few things for me.
This has been running for some time and i'm trying to understand the data:

1) Auto pause is enabled so does this mean that the time spent i'm seeing is only when the ticket was the active tab in a browser window? Imagine a user has two active windows on 2 screens and the windows have with multiple tab, but the active tab in one of the windows is the ticket. And the active tab in the other windows is a totally different domain/software. Is it counting?
2) What happens if i turn off auto pause ? Will it be counting any open tab with a ticket?
3) What is total time spent since last update? Does this mean that the agent has not submitted but is logging time? To monitor if they're updating? Or does this mean like client-facing updates?

View comment · Posted Jul 13, 2021 · Florian Hendrickx

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