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Joacim Bengtsson

Joined Feb 14, 2024

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Last activity Feb 14, 2024

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Latest activity by Joacim Bengtsson

Joacim Bengtsson commented,

CommentSlack integration

Hi, the Zendesk app in Slack is no longer working for us since yesterday.

The interface for the "Create a ticket" message shortcut has changed and is now showing another field called "Select a Zendesk subdomain" where our subdomain is prefilled. When searching for a Zendesk group for the Assignee field, we get "Nothing could be found".

When using the /zendesk create_ticket command the interface looks like the classic view where we don't see the "Select a Zendesk subdomain" field and the "Assignee" field is working fine (showing Zendesk groups without having to search, but also working if we do search for a group).

Could you please advise?

View comment · Posted Feb 14, 2024 · Joacim Bengtsson

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