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Andris Vilcāns

Joined Apr 11, 2023

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Last activity May 11, 2023

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Latest activity by Andris Vilcāns

Andris Vilcāns commented,

Community comment Feedback - Voice (Talk)

Hello,

@... Thank you for your comment - would be great to hear about your mentioned "other ways" from practical perspective!

Best regards,

Andris

View comment · Posted May 11, 2023 · Andris Vilcāns

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Andris Vilcāns commented,

CommentManaging Talk

Hi Sabra - I was leaving my feedback by creating new thread here and already getting an answer from your colleague: Greeting for Outbound call - EU GDPR issue – Zendesk help

View comment · Posted May 11, 2023 · Andris Vilcāns

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Andris Vilcāns created a post,

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Hello Zendesk team,

I found conversation about this topic in 2022-August, no more news after that.

Please update the situation in this year!

According to GDPR regulation in EU Art. 13 GDPR Art. 13 GDPR – Information to be provided where personal data are collected from the data subject - General Data Protection Regulation (GDPR) (gdpr-info.eu) we have to inform our customers that call will be recorded.

Our agents are saying the same sentence again and again every time calling to customer. 

When do you plan to implement the automatic pre-recorded greeting for Outbound Calls to exclude human factor for that kind of repeatable tasks?

Best regards,

Andris

Posted May 10, 2023 · Andris Vilcāns

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Andris Vilcāns commented,

CommentManaging Talk

Hello Zendesk,

According to GDPR regulation in EU Art. 13 GDPR Art. 13 GDPR – Information to be provided where personal data are collected from the data subject - General Data Protection Regulation (GDPR) (gdpr-info.eu) we have to inform our customers that call will be recorded.

Our agents are doing it again and again. 

When do you plan to implement the automatic pre-recorded greeting for Outbound Calls which is more than very welcome in 21st century to exclude human factor for that kind of repeatable tasks?

Best regards,

Andris

View comment · Edited Apr 11, 2023 · Andris Vilcāns

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Andris Vilcāns commented,

Community comment Feedback - Voice (Talk)

Hello Zendesk,

According to GDPR regulation in EU Art. 13 GDPR Art. 13 GDPR – Information to be provided where personal data are collected from the data subject - General Data Protection Regulation (GDPR) (gdpr-info.eu) we have to inform our customers that call will be recorded.

Our agents are doing it again and again. 

When do you plan to implement the automatic pre-recorded greeting for Outbound Calls which is more than very welcome in 21st century to exclude human factor for that kind of repeatable tasks?

Best regards,

Andris

View comment · Edited Apr 11, 2023 · Andris Vilcāns

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Andris Vilcāns commented,

Community comment Feedback - Sales CRM (Sell)

Hello Zendesk,

According to GDPR regulation in EU Art. 13 GDPR Art. 13 GDPR – Information to be provided where personal data are collected from the data subject - General Data Protection Regulation (GDPR) (gdpr-info.eu) we have to inform our customers that call will be recorded.

Our agents are doing it again and again. 

When do you plan to implement the automatic pre-recorded greeting for Outbound Calls which is more than very welcome in 21st century to exclude human factor for that kind of repeatable tasks?

Best regards,

Andris

View comment · Edited Apr 11, 2023 · Andris Vilcāns

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