Andris Vilcāns

1. Community
2. Feedback - Voice (Talk)
3. Greeting for Outbound call - EU GDPR issue

Hello, Sean Chuang Thank you for your comment - would be great to hear about your mentioned "other ways" from practical perspective! Best regards, Andris

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• Andris Vilcāns
• Created May 11, 2023 06:04
• 0 votes

1. Talk
2. ...
3. Managing Talk
4. Managing call recording options in Talk

Hi Sabra - I was leaving my feedback by creating new thread here and already getting an answer from your colleague: Greeting for Outbound call - EU GDPR issue – Zendesk help

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• Andris Vilcāns
• Created May 11, 2023 06:01
• 0 votes

1. Talk
2. ...
3. Managing Talk
4. Managing call recording options in Talk

Hello Zendesk, According to GDPR regulation in EU Art. 13 GDPR Art. 13 GDPR – Information to be provided where personal data are collected from the data subject - General Data Protection Regulation...

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• Andris Vilcāns
• Edited April 11, 2023 06:53
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk - Outbound Call Greeting

Hello Zendesk, According to GDPR regulation in EU Art. 13 GDPR Art. 13 GDPR – Information to be provided where personal data are collected from the data subject - General Data Protection Regulation...

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• Andris Vilcāns
• Edited April 11, 2023 06:53
• 2 votes

1. Community
2. Feedback - Sales CRM (Sell)
3. Pre-recorded greeting at the beginning of the call that clearly announcing that the call will be recorded

Hello Zendesk, According to GDPR regulation in EU Art. 13 GDPR Art. 13 GDPR – Information to be provided where personal data are collected from the data subject - General Data Protection Regulation...

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• Andris Vilcāns
• Edited April 11, 2023 06:54
• 0 votes