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Menicon Co

Joined Feb 10, 2022

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Last activity Sep 14, 2022

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ACTIVITY OVERVIEW

Latest activity by Menicon Co

Menicon Co commented,

Community comment Feedback - Chat and Messaging (Chat)

Hi Chris,

That's great news!

I'm looking forward to it.

 

Thanks,

Yuji

View comment · Posted Sep 14, 2022 · Menicon Co

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Menicon Co created a post,

Post Feedback - Chat and Messaging (Chat)

Our customers mainly use MS teams to communicate with them and they prefer to use it when asking us inquiries, but Zendesk does not have such feature.

I need a channel which our customers send inquiries via their MS teams account.
My imagine is social messaging which is similar to WhatsApp or Twitter DM and so on...

Could you add the function in the future?

Posted Sep 13, 2022 · Menicon Co

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Menicon Co commented,

Community comment Feedback - Ticketing system (Support)

We really want this function as well!!!!

View comment · Posted Jul 08, 2022 · Menicon Co

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Menicon Co commented,

CommentAI agents and automation best practices

Hi Zendesk,

I have exactly same request what Chad had, and think that many other people may have it.

Do you have any plan to change the function in near future?

 

Thank you,

Yuji

View comment · Posted Jun 28, 2022 · Menicon Co

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Menicon Co created a post,

Post Feedback - Help Center (Guide)

Hi,

I'd like to share our Zendesk Guide page for our external collaborator. I know only view rights could be set by changing "Visible to" setting for the end-user organization which belongs in the collaborator's group. On the other hand, There are no way to give create/Edit/Delete authentication for them without any leak our information in Zendesk support page(Customer,Organization, and explore clickable on left panel of Zendesk support UI), according to your operator's responding on #10423759.

 

I hope it to be better in the future.

 

Thank you,

Posted Jun 13, 2022 · Menicon Co

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