Jessica Su (Data)

Awesome, thank you @...!  Have a great day :)

Thanks @..., that's awesome!  I chatted with our team's Zendesk administrator and she said that article refers to outgoing emails sent from Zendesk agents to customers.  Do you know if CSS and Javascript are also supported for incoming tickets being sent to Zendesk agents through the Zendesk API?

Thanks for asking @... :) I am a software engineer and we have a computer program that generates Zendesk tickets to show to humans.  I am trying to play with the ticket formatting and see if, for example, I can embed tables, images, make some parts of the text invisible, do bullets/numbering, etc.

We haven't decided what to do yet, and there may be other use cases that come up later depending on our business needs.  For now we are just wondering what are the limits on "HTML support" and how far we can go.  Is only a specific version of HTML supported?  Can we embed CSS?  What about JavaScript?

Thanks @...!  For computer-generated tickets (which don't come from emails), do you know if all HTML is supported?  Or is it only part of the HTML language that is supported?

Hi Zendesk!

We learned that Zendesk tickets support HTML.  Do you know if it supports all HTML features, or only a subset of HTML?  If it's a subset, which parts of HTML does it support?

Also, do Zendesk tickets support CSS?

Thanks!

Jessica