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Rickard Läckgren

Joined Oct 29, 2021

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Last activity Jan 05, 2024

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Latest activity by Rickard Läckgren

Rickard Läckgren commented,

CommentAnnouncements

Page can not be found on your article link.

But I got an explanation on the view issue in your reply.

Thanks, the update is great! :)

View comment · Posted Jan 05, 2024 · Rickard Läckgren

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Rickard Läckgren commented,

CommentAnnouncements

Hi!
The new Agent Home is long awaited due to the "follower" function that has been missing as a filter. 
But now that we have enabled the new area we only see 4 tickets, even if we have alot more tickets assigned / following. I cant find where to change this, I've made sure there is no filters enabled. For one user he sees 9 tickets in his top "Issues", when i do a search hes assignee on 16 tickets.

View comment · Posted Jan 05, 2024 · Rickard Läckgren

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Rickard Läckgren commented,

CommentTicket automation and collaboration

Hi.

I've been trying to understand this Suppression rule for days now... my case is that I want to use {{ticket.comments_formatted}} when the endusers sends us an email, his/hers reply that a ticket was created should include what they wrote to us. The placeholder works fine when we use "notify when comment" and "notify when solved", also if we create a ticket manually the placeholder works. But when the enduser sends us an email directly they dont get a copy of what the question was.

We dont have helpcenter active right now, we do have "Anyone can submit a ticket" enabled.

What are we missing? The trigger works, its just the placeholder thats not working.

We've also tried using {{ticket.description}}.

View comment · Posted Oct 29, 2021 · Rickard Läckgren

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