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Katerina Louka

Joined Dec 21, 2021

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Last activity May 02, 2023

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ACTIVITY OVERVIEW

Latest activity by Katerina Louka

Katerina Louka commented,

Community comment Q&A - AI and automation

Hi Michael,

I believe you could use {{ticket.public_comments_formatted}} to have a copy of the conversation at the end of the satisfaction survey email.

Hope that helps!

View comment · Posted May 13, 2022 · Katerina Louka

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Katerina Louka commented,

Community comment Q&A - Apps and integrations

Hi John,

We have managed to set this up by creating a webhook that would update tickets. Then you can notify this webhook through an automation using "hours since created" condition.

If you haven't been using webhooks already you may want to check the following:
Creating webhooks in Admin Center
API reference - batch updates

Hope this helps!

View comment · Posted Apr 22, 2022 · Katerina Louka

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Katerina Louka commented,

Community comment Q&A - Reporting and analytics

Hi Dane!

Thank you for your reply.

I think I wasn't clear - I am sorry. We'd be good with calculating weighted average in either of those datasets.

For the time being I haven't yet found a way to do this - we can only calculate average through the re-built options and I was thinking that maybe it could be possible through a custom metric.

Thanks! 

View comment · Posted Feb 21, 2022 · Katerina Louka

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Katerina Louka created a post,

Post Q&A - Reporting and analytics

Hi all,

Is there a way to calculate weighted average in queries in Tickets and Ticket updates datasets?

Have been looking into a workaround but I don't seem to find any resources.

Thanks! 

Posted Feb 09, 2022 · Katerina Louka

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Katerina Louka created a post,

Post Feedback - Reporting and analytics (Explore)

It would be very helpful to have the ability to add a specific tag to multiple queries at once or/and be able to add a tag without having to open each query, save, go back, search again.

 

Posted Dec 28, 2021 · Katerina Louka

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Katerina Louka commented,

CommentBuilding reports

Hi!

Is there a way to add a specific tag to multiple queries at a time?

View comment · Posted Dec 21, 2021 · Katerina Louka

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