Katerina Louka
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Total activity47
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Last activity
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Activity overview
Latest activity by Katerina Louka-
Katerina Louka commented,
Hi Michael, I believe you could use {{ticket.public_comments_formatted}} to have a copy of the conversation at the end of the satisfaction survey email. Hope that helps!
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Katerina Louka commented,
Hi John, We have managed to set this up by creating a webhook that would update tickets. Then you can notify this webhook through an automation using "hours since created" condition. If you haven't...
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Katerina Louka commented,
Hi Dane! Thank you for your reply. I think I wasn't clear - I am sorry. We'd be good with calculating weighted average in either of those datasets. For the time being I haven't yet found a way to d...
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Katerina Louka created a post,
Zendesk Explore - Calculating weighted average
Hi all,Is there a way to calculate weighted average in queries in Tickets and Ticket updates datasets? Have been looking into a workaround but I don't seem to find any resources. Thanks!
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Katerina Louka created a post,
Adding tags to multiple queries at a time
It would be very helpful to have the ability to add a specific tag to multiple queries at once or/and be able to add a tag without having to open each query, save, go back, search again.
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Katerina Louka commented,
Hi! Is there a way to add a specific tag to multiple queries at a time?