Katerina Louka

1. Community
2. Zendesk Suite Q&A
3. Adding Previous Conversation Directly into CSAT Follow-Up

Hi Michael, I believe you could use {{ticket.public_comments_formatted}} to have a copy of the conversation at the end of the satisfaction survey email. Hope that helps!

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• Katerina Louka
• Created May 13, 2022 06:49
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Is it possible to automatically send a first reponse on a ticket after a certain period of time after creation?

Hi John, We have managed to set this up by creating a webhook that would update tickets. Then you can notify this webhook through an automation using "hours since created" condition. If you haven't...

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• Katerina Louka
• Created April 22, 2022 07:14
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Zendesk Explore - Calculating weighted average

Hi Dane! Thank you for your reply. I think I wasn't clear - I am sorry. We'd be good with calculating weighted average in either of those datasets. For the time being I haven't yet found a way to d...

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• Katerina Louka
• Created February 21, 2022 07:54
• 0 votes

1. Explore
2. ...
3. Building reports
4. Working with reports

Hi! Is there a way to add a specific tag to multiple queries at a time?

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• Katerina Louka
• Created December 21, 2021 12:41
• 0 votes