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Sara

Joined Oct 16, 2021

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Last activity Oct 16, 2021

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Latest activity by Sara

Sara commented,

CommentReporting for Talk

Hello! I want to be able to see the information in real-time per agent. 

 

- Amount of calls in queue total and per agent.

- Status and time spent in this status 

- Previous Status and time spent in this status 

- Total amount of declined and missed by agent calls this day when Active 

 

How can I modify the dashboard to be able to see this data? 

 

 

 

View comment · Posted Sep 10, 2021 · Sara

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