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Scott McNeely

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Activity overview

Latest activity by Scott McNeely
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    Scott McNeely commented,

    1. Agent guide
    2. Ticket basics
    3. Printing tickets

    How can I print a ticket without Internal Notes? I want to send the Guest a summary of our interactions via a PDF, but I can't find a way to exclude the Internal Notes, which are obviously not appr...

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    Scott McNeely created a post,

    Emails from End Users going into our spam folders

    1. Community
    2. Zendesk Suite Q&A

    We use multiple email aliases set up through our G Suite.  We have more than a dozen examples of an End User replying to a ZD email we sent them, ending up in the spam folder for our email inbox.  ...

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