John Evans
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Recent activity by John Evans-
Joao, we were told to pay extra for a 3rd party survey tool if we wanted this. We were also told we wouldn't get a discount due to their decision to ignore their customer base on this issue. At som...
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James Hanley, thanks, but I am surprised you think this problem is new. I have seen people asking about this since 2019. Additionally, I have discussed with several folks over there that this is a ...
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Dane when will we be able to turn it off?
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Adrian V we have been waiting the better part of a year for this to get fixed. We gave up and moved to FreshService for public-facing support. With their suite, you can turn off ALL system emails. ...
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We assumed Zendesk would never address the need to turn the forced email off, so we moved our public-facing support to FreshService. Since we can turn off ALL system emails and ultimately control w...
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People have been asking for this since they changed the agent interface. A Zendesk Product Manager will tell you they hear you and can't make any promises, but they will take your request to the de...
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We had to move our public-facing support to FreshService. They don't have forced emails that can't be turned off. It has been a much better solution since this hasn't been addressed since 2019.
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TheAnalyst PRO Support Team, from my understanding, you can turn off your Guide instance or move to another solution. Faced with the same choice, we selected FreshService. You can turn off all emai...
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Scott, thanks for reaching out. Nicereply is $239 a month for the number of agents we have. That is an additional $2868 annually to do something a toggle button already does in a competitor. Will Z...
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I reached out to a major competitor to get a reference. Not only were they more cost-effective overall, but they also allowed agents to provide feedback on fellow agents. So, I passed the rest of o...