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Jeff Singleton

Joined Oct 30, 2024

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Last activity Oct 30, 2024

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Latest activity by Jeff Singleton

Jeff Singleton commented,

Community comment Feedback - Ticketing system (Support)

Why isn't there already an “Escalate” button within the product?  Could this just be made a feature request?

View comment · Posted Oct 30, 2024 · Jeff Singleton

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Jeff Singleton commented,

CommentTriggers and automations

Is there a way to differentiate comment text from the customer VS the Agent?  For example, I want to create a trigger for escalations, where the customer specifically uses a phrase like “I would like this ticket escalated”, but I don't want the trigger to fire when an agent says “I've escalated this to a development engineer”. 

View comment · Posted Oct 30, 2024 · Jeff Singleton

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