Recent searches
No recent searches

Jeff Singleton
Joined Oct 30, 2024
·
Last activity Oct 30, 2024
Following
0
Followers
0
Total activity
4
Votes
0
Subscriptions
2
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Jeff Singleton
Jeff Singleton commented,
Why isn't there already an “Escalate” button within the product? Could this just be made a feature request?
View comment · Posted Oct 30, 2024 · Jeff Singleton
0
Followers
0
Votes
0
Comments
Jeff Singleton commented,
Is there a way to differentiate comment text from the customer VS the Agent? For example, I want to create a trigger for escalations, where the customer specifically uses a phrase like “I would like this ticket escalated”, but I don't want the trigger to fire when an agent says “I've escalated this to a development engineer”.
View comment · Posted Oct 30, 2024 · Jeff Singleton
0
Followers
0
Votes
0
Comments