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Heike von PaulCamper's Avatar

Heike von PaulCamper

Joined Oct 16, 2021

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Last activity Oct 16, 2021

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Latest activity by Heike von PaulCamper

Heike von PaulCamper commented,

CommentTicket management

After chasing for an answer or solution, the answer of the zendesk support concerning problems with attachments was that they do not have some, and I should follow the releases. This is a main functionality, but if the ticket is in dialog or the customer put their attachment in the mail - you might not receive important messages. I now tell customers when I need to ask them to send me attachments in several ways and attempts that Zendesk has no solution for this. Disappointing for a big player in the helpdesk software industry - but the problems with attachments are getting around in forums etc. Maybe the boomerang comes back. With regard an Enterprise Plan paying customer. 

View comment · Posted Jun 03, 2021 · Heike von PaulCamper

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