Cedric Easton
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Total activity33
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Last activity
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Activity overview
Latest activity by Cedric Easton-
Cedric Easton commented,
I have tried this automation, however, it doesn't open the ticket when the due date is within 1 day.
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Cedric Easton commented,
Hi @... Is there an option to have this for other ticket types as well? I have tried various attempts to open a ticket when the due date is reached, when the date field is NOT the system field Due ...
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Cedric Easton commented,
Hi Andrew Chu Unfortunately no. The problem occurs less frequently for us nowadays (~twice a week) and even after granting "account assumption" zendesk support could unfortunately not find any lead...
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Cedric Easton commented,
Hi all, We monitored the problem for a bit. We could rule out not-updated internet browsers and other client-side theories. Current investigation state implies that the reason is the following:For ...
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Cedric Easton commented,
That must be new though. We have always used that variable and the attachment issues only arose yesterday. I wonder if something in the functionality on Zendesk side has been changed. https://suppo...
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Cedric Easton created a post,
Attachments are not attached to E-Mails sent via ticket comments
Hi all, Today we noticed an issue that when attaching a file to a public ticket comment, the file is not attached to the sent E-Mail. It is displayed in the ticket itself though. When attaching fil...
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Cedric Easton commented,
Hi, As this problem is heavily impacting our performance on the phone hotline, I would be very thankful for a heads-up in this regard. Do you have any information regarding an implementation timeli...
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Cedric Easton commented,
Hi Brenda Cardinez, Do you have any news regarding the ticket creation you mentioned above?If you are already investigating this or are going to create a ticket for it, could you let me know? I'd l...
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Cedric Easton commented,
Hi there, I was wondering if there is an update in this matter?Have you gotten around to check whether the text snippet works in side conversations as well or whether it's 'just' in regular ticket ...
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Cedric Easton created a post,
Incoming calls cannot be accepted at all times
Hello all, Our colleagues in the hotline are reporting strange issues with accepting calls since a few days: Sometimes it is not possible to click the accept call button on the incoming call widget...