Cedric Easton

1. Community
2. Feedback - Ticketing System (Support)
3. Using an Automation to Reopen Tickets on a Specific Date

I have tried this automation, however, it doesn't open the ticket when the due date is within 1 day.

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• Cedric Easton
• Created May 06, 2022 13:21
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Using an Automation to Reopen Tickets on a Specific Date

Hi Dave Dyson Is there an option to have this for other ticket types as well? I have tried various attempts to open a ticket when the due date is reached, when the date field is NOT the system fiel...

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• Cedric Easton
• Created May 06, 2022 13:19
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Incoming calls cannot be accepted at all times

Hi Andrew Chu Unfortunately no. The problem occurs less frequently for us nowadays (~twice a week) and even after granting "account assumption" zendesk support could unfortunately not find any lead...

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• Cedric Easton
• Created March 24, 2022 12:53
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Incoming calls cannot be accepted at all times

Hi all, We monitored the problem for a bit. We could rule out not-updated internet browsers and other client-side theories. Current investigation state implies that the reason is the following:For ...

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• Cedric Easton
• Created February 16, 2022 10:20
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Attachments are not attached to E-Mails sent via ticket comments

That must be new though. We have always used that variable and the attachment issues only arose yesterday. I wonder if something in the functionality on Zendesk side has been changed. https://suppo...

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• Cedric Easton
• Created January 25, 2022 07:28
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Incoming calls cannot be accepted at all times

Hi, As this problem is heavily impacting our performance on the phone hotline, I would be very thankful for a heads-up in this regard. Do you have any information regarding an implementation timeli...

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• Cedric Easton
• Created January 14, 2022 08:38
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Incoming calls cannot be accepted at all times

Hi Brenda Cardinez, Do you have any news regarding the ticket creation you mentioned above?If you are already investigating this or are going to create a ticket for it, could you let me know? I'd l...

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• Cedric Easton
• Created January 11, 2022 09:15
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Text from Ticket Comments in Bulletpoints disappears when being copied to Side Conversations

Hi there, I was wondering if there is an update in this matter?Have you gotten around to check whether the text snippet works in side conversations as well or whether it's 'just' in regular ticket ...

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• Cedric Easton
• Created January 10, 2022 08:56
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Text from Ticket Comments in Bulletpoints disappears when being copied to Side Conversations

Hi Jacob, Thank you for giving this another test round. I was wondering, if it also works in side conversations for you or 'just' the ticket comments? Because on our end the ticket comments are fin...

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• Cedric Easton
• Created December 13, 2021 07:25
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Text from Ticket Comments in Bulletpoints disappears when being copied to Side Conversations

Hi Jacob, Thank you so much for your quick answer. I'm not sure, whether your tests actually reflect our problem. The odd thing is, if I write a ticket comment from scratch with bullet points and c...

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• Cedric Easton
• Edited December 10, 2021 15:39
• 0 votes